Privacy policy

Last Updated: 12/08/2025

This Privacy Policy describes how Mighty Scoop Inc., doing business as Cold Freak™ (“Cold Freak,” “we,” “us,” or “our”), collects, uses, shares, and protects your personal information when you visit coldfreak.com, interact with our online services, purchase our products, or communicate with us.

By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

  1. Contact information (name, email, shipping address, phone number)

  2. Account login credentials (if you create an account)

  3. Order details and payment information (processed by Shopify/Stripe)

  4. Customer service communications (support@coldfreak.com)

  5. Subscription preferences

  6. SMS/email opt-ins (via Klaviyo, Attentive if used)

1.2 Automatically Collected Information

Through Shopify, cookies, and analytics tools (GA4, Meta Pixel):

  1. IP address, device type, browser type

  2. Pages viewed, time on site

  3. Referring/exit pages

  4. Cart activity

  5. Pixel events (add-to-cart, purchase, etc.)

1.3 Information from Third Parties

We may receive data from:

  1. Shopify (order data, checkout data, fraud checks)

  2. Klaviyo (email engagement, SMS events)

  3. Meta Ads (advertising performance)

  4. e-tailer, inc. (shipping updates, fulfillment data)

  5. Payment processors (payment verification and fraud prevention)

2. How We Use Your Information

We use your information for:

  1. Processing and fulfilling orders

  2. Shipping via e-tailer, inc.

  3. Managing subscriptions

  4. Fraud detection and prevention

  5. Customer service responses

  6. Email/SMS marketing (via Klaviyo; Attentive if implemented)

  7. Advertising and retargeting (Meta Pixel)

  8. Improving website performance (GA4)

  9. Complying with legal obligations

  10. Securing our systems and enforcing our Terms of Service

3. How We Share Your Information 

We may share your information with:

3.1 Vendors and Service Providers

  1. Shopify (store platform & checkout)

  2. Klaviyo (email/SMS)

  3. Google (GA4 analytics)

  4. Meta (advertising & attribution)

  5. e-tailer, inc. (order fulfillment, shipping labels, tracking)

  6. Payment processors (Shopify Payments, Stripe)

These providers only access your data as necessary to perform services for us.

3.2 Legal compliance

We may disclose information if required to:

  1. Comply with laws or legal requests

  2. Enforce our Terms of Service

  3. Protect the safety of our customers or business

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies for:

  1. Site functionality

  2. Cart tracking

  3. Analytics

  4. Advertising

  5. Personalization

You may disable cookies in your browser settings, though this may affect site functionality.

5. SMS and Email Marketing

If you opt in to SMS or email marketing:

  1. You consent to receive marketing messages

  2. Message frequency varies

  3. You may opt out at any time

  4. Data may pass to Klaviyo or Attentive (if implemented)

Carrier rates may apply.

6. Subscriptions

If you enroll in a subscription:

  1. You authorize recurring charges

  2. Data relating to subscription preferences and renewal timing is stored by Shopify or your subscription provider

  3. You may cancel before renewal

  4. Subscription orders cannot be canceled once processed

Specific terms are included in your Terms of Service.

7. Data Retention

We retain data only as long as reasonably necessary for:

  1. Order fulfillment

  2. Customer service

  3. Legal obligations

  4. Tax purposes

  5. Fraud prevention

  6. Business analytics

You may request deletion under Section 9.

8. Data Security

We use industry-standard security measures to protect your information.

However, no method of transmission is 100% secure. You use the Services at your own risk.

9. Your Rights (CCPA/CPRA, GDPR, and Other Privacy Laws)

Depending on where you live, you may have rights to:

  1. Access the personal information we hold

  2. Request deletion

  3. Correct inaccurate information

  4. Opt out of data sharing or targeted advertising

  5. Request a copy of your data

  6. Withdraw consent (EU/UK)

To submit a request, contact:
privacy@coldfreak.com

We will verify your identity before processing.

10. International Data Transfers

We and our service providers (including Shopify, Klaviyo, Meta, and e-tailer, inc.) may process your information in the United States or other jurisdictions.

Where required, we use appropriate safeguards for international transfers.

11. Children's Privacy

We do not knowingly collect or process data from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes as required by law.

13. Contact Us

For privacy questions or data rights requests:

privacy@coldfreak.com
Mighty Scoop Inc.
Cold Freak™
95 Horatio St, #426, New York, NY 10014